Thank you for visiting the Rackspace Community
The The Community is live! Post new content or topics so our teams can assist.

Please contact your support team if you have a question or need assistance for any Rackspace products, services, or articles.

Unable to access sub-options of 'Hosting' tab in control panel


I have a cloud space and wish to register a domain for the same. However, I am unable to access sub-options of 'Hosting' tab in control panel (the tab doesn't expand). I am able to expand other tabs like 'Your Account'. Please help

  • Hi Amandeep,

    It sounds like you are logged into  That is the old control panel and currently only works with Cloud Sites.  The new control panel is located at 

    If you have a Cloud Sites account you can register a domain through Cloud Sites.  If the account is strictly a Cloud Server account, you cannot do that domain registration. 

    Since the hosting tab does not expand for you, it sounds like this is a Cloud Server account. 

    With a Cloud Server account I would suggest using a 3rd party domain registrar like GoDaddy or NameCheap.  These are certainly not the only registrars you can use, just a couple of the most common.

    Best regards,

    Alison Oster
    Technical Community Manager

  • We manage our Rackspace environment with several engineers. Lately due to multiple projects, changes and issues on our environment the active tickets list has become rather long. It would help very much if we could filter tickets based on involved users so a user only sees new tickets and tickets assigned to him/her. run 3