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Unable to access sub-options of 'Hosting' tab in control panel

Hello,


I have a cloud space and wish to register a domain for the same. However, I am unable to access sub-options of 'Hosting' tab in control panel (the tab doesn't expand). I am able to expand other tabs like 'Your Account'. Please help

  • Hi Amandeep,

    It sounds like you are logged into https://manage.rackspacecloud.com.  That is the old control panel and currently only works with Cloud Sites.  The new control panel is located at https://mycloud.rackspace.com. 

    If you have a Cloud Sites account you can register a domain through Cloud Sites.  If the account is strictly a Cloud Server account, you cannot do that domain registration. 

    Since the hosting tab does not expand for you, it sounds like this is a Cloud Server account. 

    With a Cloud Server account I would suggest using a 3rd party domain registrar like GoDaddy or NameCheap.  These are certainly not the only registrars you can use, just a couple of the most common.

    Best regards,

    Alison Oster
    Technical Community Manager

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