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API bad request on pw update

this morning we've begun getting 400 errors when our users update their pw's and make the API call to update their respective rackspace mailbox PW.

We have verified that we're not hitting the rate limit, but are stumped otherwise, not all calls are failing, the response we're getting back is:

Detail: {
“badRequestFault”: {
“message”: “Service is temporarily unavailable. Please try again later.“,
“details”: “10/8/2018 11:50:12 AM”,
“code”: 400
}
}