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I use Rackspace email for my personal email. I've been hosting here for more than 5 years happily. I get my email hosting through a 3rd party reseller, not directly through Rackspace. The past few months, my IP address continues to be added to the Spamcop blacklist over and over again. I've never had this problem before. My email content consists mostly of emailing friends, family and fellow boy scout leaders. I am NOT using it for business, and certainly not emailing people I do not know.
I have continually tried to get support from my reseller, but they have pretty much ignored me. I cannot continue with all my emails bouncing from the people I'm trying to contact. Can I get support directly from Rackspace? Is there any way they can actually fix this? I'm on the precipice of finding a new host.
Any suggestions are greatly appreciated.
Hi Jrotondo We are Rackspace Email Resellers and for the last month we have been experiencing daily issues related to users not being able to deliver mails because of Spamcop blackilisting Rackspace Email platform IP addresses.During the last month we have created almost 30 tickets related to Spamcop balcklisting Rackspace IP addresses. We are still waiting for a clear explanation about what has caused the Spamcop issues and what actions are being take to solve them.Sometimes we have to wait 20 hours until IP addresses are automatically de-listed. In the meantime users could not send their mails. Not acceptable for a Business Email Service.We hope Rackspace can improve outgoing mails controls soon, and prevent IPs from being listed by Spamcop. But considering what has happened with UCEPORTECT we are not very optimistic. We have been dealing with UCEPORTECT blacklisting Rackspace for more than 3 years and the root cause of the problem was never addressed.UCEPROTECT is not a very popular list, so we have been dealing with it by moving a small amount of affected customers to a third party SMTP service, but Spamcop is very popular list and is affecting a big number of users.Marcos
Thanks Marcos. I suspected as much. My reseller wouldn't even put tickets in for me, so I was left without any way to try to fix this. I've since moved directly to Rackspace so at least I can make tickets now. Still, it sounds like I'll be doing that frequently is your experience is any indication.
We appreciate your patience while we work to resolve this issue. We understand this is a frustrating situation for you. Our product teams are very aware of the pain point of IP blacklistings. These listings occur when fraudulent/abusive users send spam from our Hosted Email platform. Our focus is to prevent and mitigate these occurrences and continue towards maintaining high deliverability standards on our platform. We strive to achieve this through continued improvement of our outbound spam content filtering, improved fraud detection and prevention, and preventative systems to stop spam from being sent in the first place.
Due to the unique nature of how different blacklists work, the varying conditions that cause a listing, and the per-condition ways in which remediation happens, there is not a prescribed timeline for resolution. Most blacklists will automatically remove our IPs without notifying us once they have seen an improvement in the messages they have received. In these cases, our postmaster and anti-abuse teams are engaged and doing everything possible to mitigate the effects of undeliverable mail such as finding compromised or fraudulent senders and ensuring our spam filters will catch these messages as they are sent.
Happy to answer any other questions!
Hello, FaisalIt has been 5 months since we started having issues with Spamcop and we are still receiving daily complains from customers related to mails bounced because of Spamcop blocking Rackspace IP addresses. All we get from support is that you are working to improve controls so that you can stop spammers from abusing your systems.How long we should expect it can take you to finally improve your outgoing mails controls and avoid hiting "spamtraps"?
I am a rackspace reseller since 2009.I have been complaining about this spamcop issue for the last 18 month to rackspace and its gotten so bad that even my own emails to my customers were getting blocked, so I had to resort to using an external smtp server to send my transactional mails to my customers. This costs me $59 per month. Rackspace have never offered to cover this additional cost.As of today, I have 970 mail accounts with rackspace mail spread over 250 clients so am in a sticky situation as I cannot suddenly uproot everyone.Today, 19th of January 2019 the issue still persist and I still keep getting a variation of their predefined responses/excuses and in fact I wrote about it on my client support site trying to explain to client that the issue is not my fault directly and rackspace threatened me, quoting legalese and demanded that I take down any mention of their name or they will start proceedings to close my account.So I hope they get this sorted soon otherwise I will have to start moving clients away from them.