Thank you for visiting the Rackspace Community
The The Community is live! Post new content or topics so our teams can assist.

Please contact your support team if you have a question or need assistance for any Rackspace products, services, or articles.

secure.emailsrvr.com being blocked by UDEPROTECTL2 spam list

We're using rackspace hosted emails for multiple domains.

We're having email rejected due to  secure.emailsrvr.com being listed on spam block lists

The IP address being listed is 173.203.187.96

Listing confirmed at http://www.uceprotect.net/en/rblcheck.php

emails bounced back contain msgs like:-

host mail.hone.net[213.146.186.64] said: 550 5.7.0 550 Server

IP 173.203.187.96 listed as abusive. See

http://www.linuxmagic.com/power_of_ip_reputation.html for more information.

Protection provided by MagicSpam 1.0.8-1.1 http://www.magicspam.com (in

reply to RCPT TO command)

host inbound.krinks.com.netsolmail.net[206.188.198.64]

said: 554 5.7.1 The message from (<removed>)

with the subject of (RE: removed.) matches a

profile the Internet community may consider spam. Please revise your

message before resending. (in reply to end of DATA command)

Does anyone know how to avoid this, eg using alternactive smtp addresses?

Parents
  • Hi bennyuk,

    That IP is tied to a relay, or outbound mail server, in our system. Many IPs can tie back to secure.emailsrvr.com,  and this is dictated by our load balancer.  We are aware of the blacklist and are awaiting it's removal.

    In the meantime as a work around you can ask if the recipient can safelist the sender, sender's domain, or that IP.  What would also be helpful is if you create tickets with the bouncebacks so that we can add the ticket as an affected user on our internal tracking system.

    Regards,

    Alison Oster
    Technical Community Manager

Reply Children
No Data