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I've been having an issue for the past week where my outgoing emails will consistently fail to send. I try reconnecting to the Outgoing server and I receive an error message every time. "Unable to connect to email server to verify you account information. No response from server." I am running the latest Android OS on a Galaxy S5 using POP3. My SMTP server, Security type, and Port are all entered correctly. I have no issues establishing a connection with the Incoming server. I previously had an iPhone and I also experienced issue with the outgoing mail.
I hope you are doing well today. Can you please let me know if your outgoing server using authentication with your username and password? I tested this on my Samsung Galaxy S5 Active and I see a check box asking this.
Can you please also confirm the settings:
Incomming: secure.emailsrvr.com Use SSL port 995
Require Auth: Username (Full Email Address) and password
Outgoing: secure.emailsrvr.com use SSL port 465
If these do not work please give us a call at 1-888-850-3994 and we will be more then happy to troubleshoot this fully with you.
I having same problem for the couple weeks ago when using 4G ( outgoing emails no problem at all when using wifi). I try to send email via hotmail and yahoo haven't this problem. please help fix this issue, thanks.
Hi chi -
Sorry for the delayed response. Is this still an ongoing issue?
If so, can you confirm that your settings match the following settings?
If they don't, you may need to contact support directly so that they can check logs and troubleshoot your specific account.
Let us know if this is still an issue for you.
I'm having the same problem on my S5 on T-Mobile. My settings match the above perfectly. Can not send unless on wifi. I have another account using godaddy, I had to change the port to 80, but it did finally sent without wifi. Rackspace still won't work.
We've been tracking this strange issue for quite some time, but we've been unable to come to any specific conclusions regarding where the problem may lie. We have found, however, that using an alternate email application on the device has shown positive results. Being that alternate email apps work, we do have a suspicion that there may be some incompatibility with the stock email app itself. We do not have any reason to suspect issue with specific mailboxes or connections on our side but we're still researching on that topic. You may want to give one of these apps a try, to see if they help: Touchdown HD, Cloudmagic, Boomerang or Aquamail.