Please contact your support team if you have a question or need assistance for any Rackspace products, services, or articles.
This question is not answered.
Not sure how to create a ticket but I am facing severe delays in syncing my inbox folders.
We've tried deleted the local .ost file, changed even the email profile.
My total inbox on Rackspace is around 700mb only.
My internet connection is fine...
Thanks for reaching out to us to make us aware of your issue. We'd like to look further into your specific issue and I'd to assist you with creating a ticket via your control panel to get us started.
Here is an informal Rackspace FAQ page that has information on common "How-To" items, one of which is creating a ticket, see below: https://support.rackspace.com/how-to/rackspace-email-faq/
To create a ticket via your Rackspace Control Panel:
Log in to your control panel and click the Support menu at the top of the screen. From the menu, select View Tickets. To create a new ticket, click New Ticket and fill out the information describing your request or issue and submit. You can also view a history of your most recent tickets.
This will allow us to walk you through several steps to ensure your mailbox is syncing correctly, it will also allow you to create a ticket at any time should you need assistance. Thanks for being a valued Rackspace customer, we look forward to speaking to you and assisting.
Cloud Office Technician
I don't have a login for the control panel, I can only log in to webmail with my email credentials.
Would you happen to know what kind of email address you have such as imap or Exchange and if it is Exchange what server it is on? Also what kind of email client are you using to check your mail? Once we find out your server doing a Tracert to the server will be provide some good information on if your computer is making a good connection to our server.
Do you also know if anything networking impacting such as a new firewall port or anything like that has changed recently on your side?
Would you be able to tell me what your sync setting is currently by going to the send / Receive tab and selecting "send / receive groups" and selecting the define send receive groups options. I have seen it where the setting is to perform an automatic one every 1 minute and the scan will never complete so it will be stuck in the receiving setting and the mail will not properly flow into your folders.
Thanks so much for your time and patience and please let us know if we can do anything else to assist you.
The Rackspace Community (“Community”) is provided “AS IS” without warranty of any kind. The information on the Community sites is created by members of the Community and is intended for reference and general discussions only. Although some of the content may contain information provided by Rackspace employees, it does not represent an assessment of a particular customer environment or an assessment of any specific compliance with laws or regulations or constitute advice. We recommend that you engage additional expertise in order to further evaluate applicable requirements for your specific environment. For customer specific support issues please contact your Rackspace Support Team.READ MORE
RACKSPACE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THE RACKSPACE OPEN CLOUD COMMUNITY SITE. RACKSPACE RESERVES THE RIGHT TO DISCONTINUE OR MAKE CHANGES TO ITS SERVICES OFFERINGS AND SPECIFICATIONS AT ANY TIME WITHOUT NOTICE. USERS MUST TAKE FULL RESPONSIBILITY FOR APPLICATION OF ANY SERVICES AND/OR PROCESSES MENTIONED IN ANY COMMUNITY DISCUSSIONS. EXCEPT AS SET FORTH IN RACKSPACE GENERAL TERMS AND CONDITIONS, CLOUD TERMS OF SERVICE AND/OR OTHER AGREEMENT YOU SIGN WITH RACKSPACE, RACKSPACE ASSUMES NO LIABILITY WHATSOEVER, AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO ITS SERVICES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
ALTHOUGH PART OF THE COMMUNITY GENERATED CONTENT MAY EXPLAIN HOW RACKSPACE SERVICES MAY WORK WITH THIRD PARTY PRODUCTS, THE INFORMATION CONTAINED IN THE COMMUNITY DISCUSSIONS IS NOT DESIGNED TO WORK WITH ALL SCENARIOS. ANY USE OR CHANGES TO THIRD PARTY PRODUCTS AND/OR CONFIGURATIONS SHOULD BE MADE AT THE DISCRETION OF YOUR ADMINISTRATORS AND SUBJECT TO THE APPLICABLE TERMS AND CONDITIONS OF SUCH THIRD PARTY. EVEN THOUGH RACKSPACE EMPLOYEES MAY PARTICIPATE IN THE COMMUNITY DISCUSSIONS, RACKSPACE DOES NOT PROVIDE TECHNICAL SUPPORT FOR THIRD PARTY PRODUCTS, OTHER THAN SPECIFIED IN YOUR HOSTING SERVICES AGREEMENT YOU HAVE SIGNED WITH RACKSPACE AND RACKSPACE ACCEPTS NO RESPONSIBILITY FOR THIRD-PARTY PRODUCTS.READ LESS