Welcome to the Rackspace Community! Here are some behaviors that we encourage (and discourage) in the Community.
At Rackspace, we have a set of core values that define us as a company and as Rackers. One of these is “treat Rackers like friends and family”. We would like to extend this slice of Rackspace pie to you in our Community. Treat other Community members as friends and family; be polite and helpful, never rude or malicious.
Our Community offers a medium to connect and interact with individuals globally. Using the Community, you can connect with other technophiles, gather advice, share insight, ask questions, or share code snippets. We want you to engage in our Community as much as possible and help us make it a better place for everyone.
One of the main focuses of the Rackspace Community is to #behelpful. The beauty of a community is that we can leverage our collective expertise to help everyone. We encourage all members to work together in addressing issues, questions, and giving us feedback on how we can make the Community a better place.
We want to have fun in the Community and we encourage you to express yourself, but let’s keep the posts relevant to the areas or topics on the Community. SPAM, commercial messaging, marketing materials, or content protected by copyright, trademark, or other rights don’t have a place in the Community.
We want the Community to be a place everyone can feel safe. Do not post links to sites that contain viruses or malicious software. Do not post anything that violates the law. Keep your personal information “personal”. Remember these are public forums and not private communications or a ticketing system to support. Only share details you feel comfortable exposing to Google and the rest of the web.
Please do not impersonate another person or legal entities. Doing so may get you suspended or banned from the Community.
We hope you get connected to other Community members and even make some new contacts; however, invading boundaries of another Community member in a way that makes them feel uncomfortable is frowned upon here and may result in getting suspended or banned.
We know that sometimes people get upset and there are times when you are going to want to scream and yell because of something that happened or because something didn’t work right. We want to keep this community fun and helpful. If you feel that one of our products is missing a feature or could do something better, then feel free to provide that feedback on our public feedback page. If you are having an issue within your account that requires you to provide private information to fix, then please contact your support team for assistance.
We know that there are a lot of websites out there than can help our users solve their problems. However, we also know that there are sites that don't provide value to the conversations in our Community. We encourage users to share links that can help us all look good in our jobs, but we also want to keep the forums clean of spam or harmful links. If you see a link that looks suspicious, then please report the post so one of our moderators can review it. If you decide to post something in the Community that isn't relevant or is advertising for other sites, then you run the risk of having the post removed and your account getting suspended or banned.
All users must accept our Community Use Agreement when signing up.
Be aware that all advice here is given freely and does not represent Rackspace. For full details on the legalities please read the disclaimer at the bottom of this page in the white box.
When engaging in the Community you agree that Rackspace has the right to store and use your comments for educational and/or marketing purposes. Ways we may use your content include, distributing, republishing, reproducing, changing or displaying the comments on this site or in any other form or forum.
This Community was developed to give you a voice to assist and get assistance from other individuals just like yourself. Please communicate in a friendly and responsible manner.
The Rackspace Community (“Community”) is provided “AS IS” without warranty of any kind. The information on the Community sites is created by members of the Community and is intended for reference and general discussions only. Although some of the content may contain information provided by Rackspace employees, it does not represent an assessment of a particular customer environment or an assessment of any specific compliance with laws or regulations or constitute advice. We recommend that you engage additional expertise in order to further evaluate applicable requirements for your specific environment. For customer specific support issues please contact your Rackspace Support Team.READ MORE
RACKSPACE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THE RACKSPACE OPEN CLOUD COMMUNITY SITE. RACKSPACE RESERVES THE RIGHT TO DISCONTINUE OR MAKE CHANGES TO ITS SERVICES OFFERINGS AND SPECIFICATIONS AT ANY TIME WITHOUT NOTICE. USERS MUST TAKE FULL RESPONSIBILITY FOR APPLICATION OF ANY SERVICES AND/OR PROCESSES MENTIONED IN ANY COMMUNITY DISCUSSIONS. EXCEPT AS SET FORTH IN RACKSPACE GENERAL TERMS AND CONDITIONS, CLOUD TERMS OF SERVICE AND/OR OTHER AGREEMENT YOU SIGN WITH RACKSPACE, RACKSPACE ASSUMES NO LIABILITY WHATSOEVER, AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO ITS SERVICES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
ALTHOUGH PART OF THE COMMUNITY GENERATED CONTENT MAY EXPLAIN HOW RACKSPACE SERVICES MAY WORK WITH THIRD PARTY PRODUCTS, THE INFORMATION CONTAINED IN THE COMMUNITY DISCUSSIONS IS NOT DESIGNED TO WORK WITH ALL SCENARIOS. ANY USE OR CHANGES TO THIRD PARTY PRODUCTS AND/OR CONFIGURATIONS SHOULD BE MADE AT THE DISCRETION OF YOUR ADMINISTRATORS AND SUBJECT TO THE APPLICABLE TERMS AND CONDITIONS OF SUCH THIRD PARTY. EVEN THOUGH RACKSPACE EMPLOYEES MAY PARTICIPATE IN THE COMMUNITY DISCUSSIONS, RACKSPACE DOES NOT PROVIDE TECHNICAL SUPPORT FOR THIRD PARTY PRODUCTS, OTHER THAN SPECIFIED IN YOUR HOSTING SERVICES AGREEMENT YOU HAVE SIGNED WITH RACKSPACE AND RACKSPACE ACCEPTS NO RESPONSIBILITY FOR THIRD-PARTY PRODUCTS.READ LESS