Please contact your support team if you have a question or need assistance for any Rackspace products, services, or articles.
Sometimes there can be issues with Block storage due to unforeseen events such as a host hardware incident or similar that can leave the blocks in a weird state. In most cases, these can be resolved from the customer control panel with some simple actions. Of course, if the method described here does not resolve the issue with your storage device, please reach out to support for further assistance.First, if you have access to the OS of the server, please log in and verify that the Block storage is not visible from the server. If it is, you'll want to unmount the storage device if it is still mounted. Next, you'll want to ensure you are logged into your Cloud Control panel at mycloud.rackspace.com. Once there, you'll want to navigate to the storage tab, and select the Cloud Block Volumes link from the dropdown.
Once the page loads you can locate the block with the issue. You may wish to note where the block is mounted on the server, which you can do from the block details page after clicking on the volume name.
From the volumes page, you can click the gear icon next to the affected volume to detach it.
This can also be performed via the actions drop down in the volume details page.
This will remove the block from your server, and clean up any lingering attachments or backend processes associated with the block. This gives us a fresh slate to start from, and removes any broken items that may have resulted from whatever issue caused the block to misbehave.
Finally, once the detach completes, you can then select the same gear icon or actions dropdown, and this time select 'attach volume'. Choose the correct server, and if necessary fill in the attachment point as before. This should attach the block in the same fashion as it was previously, and all data that was written to the disk before the issue occurred should be available as normal.
Again, if the above instructions do not resolve the issue with a block storage device, please feel free to look through the community for further suggestions, or reach out to Rackspace support via your preferred method, be it phone, chat, or ticket.
The Rackspace Community (“Community”) is provided “AS IS” without warranty of any kind. The information on the Community sites is created by members of the Community and is intended for reference and general discussions only. Although some of the content may contain information provided by Rackspace employees, it does not represent an assessment of a particular customer environment or an assessment of any specific compliance with laws or regulations or constitute advice. We recommend that you engage additional expertise in order to further evaluate applicable requirements for your specific environment. For customer specific support issues please contact your Rackspace Support Team.READ MORE
RACKSPACE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THE RACKSPACE OPEN CLOUD COMMUNITY SITE. RACKSPACE RESERVES THE RIGHT TO DISCONTINUE OR MAKE CHANGES TO ITS SERVICES OFFERINGS AND SPECIFICATIONS AT ANY TIME WITHOUT NOTICE. USERS MUST TAKE FULL RESPONSIBILITY FOR APPLICATION OF ANY SERVICES AND/OR PROCESSES MENTIONED IN ANY COMMUNITY DISCUSSIONS. EXCEPT AS SET FORTH IN RACKSPACE GENERAL TERMS AND CONDITIONS, CLOUD TERMS OF SERVICE AND/OR OTHER AGREEMENT YOU SIGN WITH RACKSPACE, RACKSPACE ASSUMES NO LIABILITY WHATSOEVER, AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO ITS SERVICES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
ALTHOUGH PART OF THE COMMUNITY GENERATED CONTENT MAY EXPLAIN HOW RACKSPACE SERVICES MAY WORK WITH THIRD PARTY PRODUCTS, THE INFORMATION CONTAINED IN THE COMMUNITY DISCUSSIONS IS NOT DESIGNED TO WORK WITH ALL SCENARIOS. ANY USE OR CHANGES TO THIRD PARTY PRODUCTS AND/OR CONFIGURATIONS SHOULD BE MADE AT THE DISCRETION OF YOUR ADMINISTRATORS AND SUBJECT TO THE APPLICABLE TERMS AND CONDITIONS OF SUCH THIRD PARTY. EVEN THOUGH RACKSPACE EMPLOYEES MAY PARTICIPATE IN THE COMMUNITY DISCUSSIONS, RACKSPACE DOES NOT PROVIDE TECHNICAL SUPPORT FOR THIRD PARTY PRODUCTS, OTHER THAN SPECIFIED IN YOUR HOSTING SERVICES AGREEMENT YOU HAVE SIGNED WITH RACKSPACE AND RACKSPACE ACCEPTS NO RESPONSIBILITY FOR THIRD-PARTY PRODUCTS.READ LESS