Please contact your support team if you have a question or need assistance for any Rackspace products, services, or articles.
Our monthly newsletter highlighting the best tips and tricks from the month.
Even though he’s been it at for over a month, we want to recognize Racker Bill Hertzing for his continuing contribution to our Getting Started forum in our Support Community. Since the start of June, Bill has authored 7 articles in this forum alone, including a series of Control Panel walkthrough videos showing our Cloud Customers how to get around the Cloud Control Panel, how to manage their account, and how to spin up a Cloud Server - among other tips.
Bill is a long-time member of the Cloud Launch Team, and has helped countless customers get off to the right start with Rackspace through one-on-one consultation with his customers. We thank Bill for sharing the benefit of all of those lessons learned with the greater community as a whole. Thanks for everything, Bill!
Bill wasn’t the only one contributing to the Community this month; check out these other great contributions from July:
Racker Adam Bull contributed an article helping to clear up some of the confusion about using Cloud Backup, Cloud Server Images & Cloud Files as a means of backup. Adam is the April 2016 winner of our Community Elite award - a designation for Rackers who contribute above and beyond to our support community.
Rackers Manish Tomar and Jan Pokrzywinski provided multiple suggestions for Automating Cloud Server Images process. As Community Managers, we love seeing our Community used to not just find an answer, but to continue to engage and refine the solution that best fits a customer’s unique situation.
Racker Rory Hinnen with three great Cloud Sites articles, Moving a Site to a different sub-account; another article on basic troubleshooting for IIS Sites; and a great write up on HSTS and Cloud Sites. Rory’s been writing some great content - almost more than we can keep up with.
Community member Gareth Stephens entered the Community with a question about an updated Fedora kernel not being used, found the answer on his own, and then shared that answer with the rest of the Community. The Community Team loves to #BeHelpful for our customers. We love it even more when they’re helpful to others on their own. Thanks for sharing that info with the whole Community, Gareth!
Racker Aaron Davis took the time to craft an article based directly off of his support experience: SMB shares moving traffic on PublicNet and ServiceNet. A big shout-out to Aaron who recognized a trend, documented it, and shared the solution with our community. For this work, and much, much more, Aaron won our June 2016 Community Elite award! Thank you, and congrats, Aaron.
If you’re in the San Francisco area, don’t miss Rackspace::Solve on August 11th to hear how industry experts—including our most innovative customers and partners—are solving IT problems using the cloud. This single day conference is free, but tickets are limited, so sign up ASAP. Solve is a great way to hear from our Racker experts, industry experts, and customers who have direct experience with the solutions you might be employing, too.
Thanks for checking out the newsletter - we hope to include your name next time.
The Rackspace Community (“Community”) is provided “AS IS” without warranty of any kind. The information on the Community sites is created by members of the Community and is intended for reference and general discussions only. Although some of the content may contain information provided by Rackspace employees, it does not represent an assessment of a particular customer environment or an assessment of any specific compliance with laws or regulations or constitute advice. We recommend that you engage additional expertise in order to further evaluate applicable requirements for your specific environment. For customer specific support issues please contact your Rackspace Support Team.READ MORE
RACKSPACE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THE RACKSPACE OPEN CLOUD COMMUNITY SITE. RACKSPACE RESERVES THE RIGHT TO DISCONTINUE OR MAKE CHANGES TO ITS SERVICES OFFERINGS AND SPECIFICATIONS AT ANY TIME WITHOUT NOTICE. USERS MUST TAKE FULL RESPONSIBILITY FOR APPLICATION OF ANY SERVICES AND/OR PROCESSES MENTIONED IN ANY COMMUNITY DISCUSSIONS. EXCEPT AS SET FORTH IN RACKSPACE GENERAL TERMS AND CONDITIONS, CLOUD TERMS OF SERVICE AND/OR OTHER AGREEMENT YOU SIGN WITH RACKSPACE, RACKSPACE ASSUMES NO LIABILITY WHATSOEVER, AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO ITS SERVICES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
ALTHOUGH PART OF THE COMMUNITY GENERATED CONTENT MAY EXPLAIN HOW RACKSPACE SERVICES MAY WORK WITH THIRD PARTY PRODUCTS, THE INFORMATION CONTAINED IN THE COMMUNITY DISCUSSIONS IS NOT DESIGNED TO WORK WITH ALL SCENARIOS. ANY USE OR CHANGES TO THIRD PARTY PRODUCTS AND/OR CONFIGURATIONS SHOULD BE MADE AT THE DISCRETION OF YOUR ADMINISTRATORS AND SUBJECT TO THE APPLICABLE TERMS AND CONDITIONS OF SUCH THIRD PARTY. EVEN THOUGH RACKSPACE EMPLOYEES MAY PARTICIPATE IN THE COMMUNITY DISCUSSIONS, RACKSPACE DOES NOT PROVIDE TECHNICAL SUPPORT FOR THIRD PARTY PRODUCTS, OTHER THAN SPECIFIED IN YOUR HOSTING SERVICES AGREEMENT YOU HAVE SIGNED WITH RACKSPACE AND RACKSPACE ACCEPTS NO RESPONSIBILITY FOR THIRD-PARTY PRODUCTS.READ LESS