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Spamcop Blacklistings - a viable solution needs to be found.

I have been with rackspace mail since April 2009, back then it was called "Mail Trust", so as you can see, I am a long term customer.

The last 90 days I have seen a good handful of my 850+ rackspace mail customers complain of spamcop blacklistings and I have had to spend serious time explaining the embarrassing situation. Every time I have raised the issue with Rackspace support team I am being told the usual spiel about it being a shared system and they are doing what they can and to tell the clients to wait until the blacklisting has passed.

I appreciate its a bugbear for rackspace mail team, but my clients are innocent victims of other people using rackspace mail to send out spam.

The situation has gotten so bad that I MYSELF have had to start using for my normal outgoing business mail as a workaround due to my own emails being bounced due to spamcop blacklisting caused by another customer on the rackspace system.

Getting to my point though, Mailgun has allowed me to order my own unique IP for sending my outgoing emails, the theory being that I would not become a victim of blacklisting through others abusing the network as I am the only one that has access to my unique IP for sending mail.

I think rackspace mail should either offer a similar kind of service for its resellers so that my client's smtp traffic goes through a unique IP which I am responsible for or allow me to buy a pool of unique ip's which I can then add clients domains to and or switch between when the IP is blacklisted.

Obviously this system would need to be administered in such a way that it does not invite real spammers to the system who will openly abuse it, but that is something that rackspace boffins would need to look into to.

The bottom line is that, my client's businesses are being interrupted which in effect rolls down to me as I am the first contact, so I end up having to explain to my customers who have zero technical knowledge about why their legit emails are suddenly not being delivered. Not only does this take time and effort which comes off the bottom line, my reputation is also tarnished of which the cost is unrecoverable.

So please rackspace, you are worth hundred of millions of dollars and have many boffins working for you, surely a workable solution can be found.

I have received a great service the last 8 years but the last 3-6 months I have seen a noticeable decline in quality of service.

Kindest Regards
Craig Edmonds

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  • I am still getting reports from innocent clients being blocked. When I check the IP on spamcop it says that the listing will be removed after 11 hours, so means that my client cannot send emails to his clients for 11 hours!!!

    The responses from rackspace is the usual cookie cutter response of "sorry about that, we take it seriously and are looking into it".

    Its gotten so bad that I had to publish a page on my client support site showing the responses from rackspace in an effort to show clients that the issue is not directly my fault and subsequently that has resulted in legal threats from rackspace and a demand to remove their name from the page within 72 hours otherwise they will proceed to delete my account.

    At the time of writing I have 970 mail accounts with rackspace so this is all very disappointing.

    Since January 2017 I have had to pay an external smtp service $59 to send my OWN EMAILS as even my own emails were being blacklisted. Rackspace has never offered to credit me for that.

    I have sent them dozens of support tickets but always the same "we are working on it", I never receive any positive news about how they are going to resolve the issue, despite me providing some very valid solutions such as:

    1. Allow verified resellers to purchase a unique ip which can be used by their clients. So in the case of a blacklisting, the reseller is responsible.
    2. Allow resellers to throttle the amount of emails that clients are allowed to send per hour (cpanel supports this) up to a maximum of 250 email per hour, anything above that has to have written authorisation.

    I cannot fathom how a billion dollar publicly traded company on the stock exchange is not able to implement simple measure to prevent their customers getting blacklisted.

    As my clients keep telling me "my google account never gets blacklisted".

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