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Getting Help with Rackspace Cloud APIs/SDKs

Thanks for developing with Rackspace Public Cloud! The main developer page, developer.rackspace.com, contains API and SDK information for Rackspace Public Cloud. This should be your first stop for any issues.

When You're Stuck with the SDK

When you run into issues with an SDK, we recommend the following:

  • Turn on debugging to the most verbose level.
  • View the exact request generated by your code, and the exact response from the API.
  • Compare the request and response with the example requests and responses provided in the API docs.

When Debug and Docs are not Enough

If you have attempted to troubleshoot via the methods above, and you are still having issues, we recommend opening an issue on the SDK's specific github page. Be sure to include the following information:

  • SDK version
  • Language version (such as Python2.7, PHP 7, etc)
  • Exact request from generated by code (if applicable)
  • Exact response from the API (if applicable)
  • Your expected results

We appreciate your support, and look forward to helping you build awesome apps with Rackspace Public Cloud. If you need additional assistance, feel free to open a support ticket.


Best,

Brian K
Cloud Virt Engineer II, RHCVA, CCNA
Rackspace Support